So, after having been given a ‘circuit city’ gift-card with an unspecified amount on it, I decide to act on one of the things I’d been threatening to do since getting to the states on this trip, and buy an iPod.
We drive to the nearest CC, in Canton, and head in. There are no 80gig iPods on display, so I ask the guy who works there, who’s stood nearby. V. friendly, but as it’s only his second day, he goes to ask where they might be found – it’s all fine, everyone has to start their job somewhere, and I’m always happy for new staff to take a while to work out what’s going on.
While he’s gone, we check the amount on the gift car – $70-something bucks (thanks, Nancy!!!!) – and notice on the wall a sign that says iPod buyers get a $30 gift card included – basically $100 off the cost of me buying one, and even cheaper than lovely friend who works for Mac can get it for me for.
New boy comes back, and rings it up on their computer, but the price is more than it was on their website, so he looks it up, and has to call over a friend to help. Friend clearly knows how the system works, but has THE most offhand disinterested manner I’ve encountered in any shop, other than perhaps Guitar Centre… Anyway, he takes off the difference between shop and web pricing, and then says there’s no giftcard. It’s out of date – what the hell’s it doing on the wall then says I, I’m not interested without it. L is by this time laughing, but close to sitting in a corner rocking and sobbing like Romanian orphan… Supervisor is consulted, OK we can have the $30 off, so he takes it off, then charges us for it, so that he can give us the card. I give it back to him as part of the payment, he swipes it, gets confused by it not having anything on it, then says ‘ah, you can’t spend the giftcard on this’… so only the $70 card will work on this payment, which is OK as I want to buy a perspex carry case thingie anyway.
So we get the iPod sorted, I hand him the carry case and the card, he swipes it and before I get the chance to say ‘er, that says $24.99, it’s only $19.99 on the shelf’, he’s rung it up, so we need to go to the front desk for a refund. Into the queue at the front desk, new boy is now dealing with awkward customer number 2 and has a ‘is my whole working life here going to be like this????’ look on his face. He apologises, but none of this is his fault…
disinterested goon eventually rings up the refund, puts it on the card and hands me stuff, no apology, no nothing.
We leave, happy with iPod, dumfounded that the shop is still open…
Circuit City – avoid unless peoples gives you lovely gift cards.by